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  • Sun: 10am - 4pm
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  • Mon-Fri: 8:30am to 6pm
  • Sat: 9am to 5pm
  • Sun: closed
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Alternatively, you can give us a call. You may be charged a £15 fee for making a change to your policy over the phone. You can make changes without additional charge by logging into My Staysure.

Opening hours Telephone Hours
  • Mon–Fri: 8:30am to 8pm
  • Sat: 9am to 5:30pm
  • Sun: 10am to 4pm
Call Us 03330 144512
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Sales Team 0333 006 8052
Opening times Telephone Hours
  • Mon - Fri: 8:30am - 8pm
  • Sat: 9am - 5:30pm
  • Sun: 10am - 4pm
Customer Service
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Get a faster response from a member of our team.
Chat Now
Chat opening hours: Mon-Fri 8:30am to 6pm, Sat 9am to 5pm, Sun Closed,
Alternatively, you can give us a call. You may be charged a £15 admin fee for making a change to your policy over the phone. You can make changes without additional charge by logging into My Staysure.
Call Us 03330 144512
Opening hours: Mon–Fri 8:30am to 8pm, Sat 9am to 5:30pm, Sun 10am to 4pm,

★ CELEBRATING 20 YEARS OF STAYSURE ★ CELEBRATING 20 YEARS OF STAYSURE ★ CELEBRATING 20 YEARS OF STAYSURE ★ CELEBRATING 20 YEARS OF STAYSURE ★ CELEBRATING 20 YEARS OF STAYSURE ★

win£2000

20% off

for 20 years of Staysure

Use code ANNI20 at checkout
Get 20% off

We’re celebrating our 20th anniversary! 20 years on, you can still count on Staysure to protect your everyday escapes and extraordinary adventures. . Offer applies to base price only. Exclusions apply. and exclusions. Applies to base price only

Up to 20% Off Terms & Conditions
  1. Offer available to customers who buy any Staysure travel insurance policy, as stated on promotional material.
  2. Discount available on new policies only. Does not apply to renewing policies.
  3. Discount does not apply to medical screening costs or add-ons.
  4. To qualify for the discount, customers must quote the code at checkout.
  5. Offer ends midnight 31st August 2024.
  6. The discount value is as stated on relevant promotional material.
  7. No cash alternative will be given.
  8. The discount cannot be redeemed against existing policies.
  9. The discount cannot be used in conjunction with any other offer.
  10. Staysure reserves the right to amend these rules at any time. Staysure may also create rules which apply to a specific promotion only. If we do this we will publish the amended rules and/or specific rules on the relevant promotional material or webpage.
  11. Using a discount in conjunction with third-party cashback requests will result in a cashback decline. Any cashback requests or disputes can only be dealt with by the third-party that you have requested cashback from and not directly with Staysure.
  12. The promoters and administrator of these offers is Howserv Limited which is registered in England and Wales 03882026 and registered office is Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282.
  13. On the Beach Voucher Prize Draw Terms & Conditions

    1. Entrants must be (a) a resident of the UK, Channel Islands or Isle of Man and, (b) over 18 years of age at the time of entry.

    2. To enter the prize draw, you must buy or renew a travel insurance policy from Staysure Travel Insurance by the 31st July 2024. Customers are automatically entered into the prize draw upon confirmation of a Staysure Travel Insurance policy purchase.

    3. Any customer who does not wish to be entered in the promotion may request removal by sending an email to [email protected] giving their Name, address and policy reference number.

    4. One entry is allowed per person per policy sold. Entries submitted on behalf of another person will not be accepted and joint submissions are not allowed.

    5. Entries received which are not submitted via the official entry method will not be accepted. Use of script, macro or any automated system to enter the Promotion is prohibited and entries made (or which appear to have been made) using any such system may be treated as void. Any illegible, incomplete or fraudulent entries will be rejected. Participants should be aware that they may be subject to data charges depending on their own individual arrangements for Internet access if they enter the Promotion online by any device.

    6. The Promoter’s decision is final and binding on the entrants. No correspondence will be entered into.

    7. Travel Insurance policies subsequently cancelled by either the customer or Staysure before the date that the winner is selected will be removed from the prize draw.

    8. By entering the prize draw, entrants confirm that they have read and agree to be bound by these terms and conditions.

    9. Only one prize is associated with the prize draw. The winner will receive a £2000 voucher to be redeemed on any booking with On The Beach. Bookings must be made by 30th September 2024, for travel before the end of 2025. The voucher is redeemable against packages of flights + hotel, not solely hotel or flights. This prize is non-refundable and non-exchangeable and there is no cash alternative offered.

    10. The winner’s details will be shared with On The Beach and On The Beach will send the winner the prize voucher and redemption details directly.

    11. Staysure reserves the right to offer an alternative prize of equal or greater value. In the event of unforeseen circumstances or circumstances outside its reasonable control, Staysure reserves the right to modify or discontinue, temporarily or permanently, this promotion without prior notice.

    12. The following individuals are not eligible to enter the Promotion: employees and agents of the Promoter, Staysure or other Staysure Group companies; employees and agents of any organisation directly connected with the operation or fulfilment of the Promotion (including third party promotional partners) and their respective associated, affiliated or subsidiary companies; the immediate families and household members of all such employees and individuals under 18 years of age.

    13. The prize draw is open to entries from 12:00 1st July 2024 until 23:59 31st July 2024.

    14. The winner will be selected from all valid entries received during the promotional period by using a computer process that produces verifiably random results.

    15. The winner will drawn and notified by email by the 15th August 2024 and will be asked to provide their full name and address. If a winner fails to respond within five working days of this notification, a redraw will take place from the remaining valid entries to select a new winner. If any winner declines a prize or fails to respond within the required period, they forfeit any right to the prize.

    16. The prize details for the winner will be supplied via the contact details supplied within five (5) working days of notification and the winner will be required to acknowledge receipt and acceptance of the details.

    17. Winners may be required to submit valid identification before receiving their prize.

    18. If a winner fails to respond to a communication from Staysure, fails to provide contact details for delivery of the prize, or is unable to meet the eligibility requirements for the prize, this may result in the prize won being forfeited.

    19. If a prize is forfeited, Staysure reserves the right to offer the prize to the next eligible entrant drawn at random, unless otherwise stated.

    20. The winner(s) agree to the publishing of their name and/or any images and media recorded for the purpose of publicity. The winner(s) agree to give permission to Staysure to use entries in marketing materials.

    21. Staysure reserves the right to amend these rules at any time. Staysure may also create rules which apply to a specific prize draw only. If we do this, we will publish the amended prize draw rules and/or specific rules on the relevant promotional material or webpage.

    22. Any participant who enters or attempts to enter the Promotion in a manner, which in the Promoter’s reasonable opinion is contrary to these Terms and Conditions or by its nature is unjust to other entrants (including tampering with the operation of the Promotion, cheating, hacking, deception or any other unfair playing practices such as intending to annoy, abuse, threaten or harass any other participants or the Promoter and/or any of its agents or representatives) may be rejected from the Promotion at the Promoter’s sole discretion. Furthermore, where such actions have significantly impaired the Promotion, the Promoter may, at its sole discretion, add further stages to the Promotion as it deems reasonably necessary in order to resolve any problems arising from such actions.

    23. These Terms and Conditions are governed by English law. The courts of England and Wales shall have exclusive jurisdiction to hear any dispute or claim arising in association with the Promotion or these Terms and Conditions.

    24. The name and county of residence of the winner will be made available on request to anyone sending a stamped self-addressed envelope to Staysure at the address set out below within 10 weeks of the closing date of the promotion. To object to your information being published or made available, please contact [email protected].

    25. The promoters and administrator of these offers is Staysure which is administered by Howserv Limited and registered in England and Wales 03882026. The registered office is BritanniaHouse, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282.
In 18 months we've paid
over £123 million
on more than 69,000 claims

Our highest paid claim
during that time was £353,779
In 18 months we've paid
over £123 million
on more than 69,000 claims

Our highest paid claim
during that time was £353,779
That's why people choose Staysure.
Travel insurance
Staysure brings couple home safely
“You don't know how good a company is until you have to use them.”
While stuck in a Cologne hospital, Janet and her husband found out how Staysure would rescue them…
Picure of a cathedral

Staysure to the rescue in Cologne

While on holiday in Cologne, Janet’s husband was taken to hospital, where he stayed for 12 days. As well as medical expenses and helping to bring them both back home as safely as possible, we also helped Janet with extra hotel costs.

Janet said “Everything was arranged for us [by Staysure], an ambulance picked us up from the hotel and an ambulance was waiting for us at the airport when we reached England and brought us home.

“Submitting paperwork to claim back our medical expenses and Hotel costs was very easy and Staysure paid everything without question.”

She’s since chosen to renew her policy with Staysure.

We get double the love of other insurers
Twice as many people give us 5* reviews on Trustpilot than any other travel insurance provider. That’s over 280,000 reviews. And counting.
Take the worry out of your trip

Natural disasters

If the Foreign Office advise against travel due to natural disasters such as earthquake or wildfire, you can cancel your holiday without worry.

Emergency medical expenses

Have unlimited medical expenses when you choose our Comprehensive or Signature policies, or up to £5 million when you choose Basic.

Trip cancellation cover

Our Signature policy covers you up to £10k, so you can rebook your trip as soon as you're ready.

Flight delays

Although we can't make your plane take off on time, we can help make sure you're not out of pocket when you've waited more than 12 hours.

Lost or delayed baggage

If your suitcase doesn’t turn up, we’ll pay up to £500 towards the essentials.

Flexible cover options to suit you

Single trip cover

Over 85,000 new trips covered since January

Covering you for one trip with no upper age limit. Cancellation cover starts immediately when you buy your cover, which is why travel experts say to buy as soon as you book your trip!

Multi-trip cover

1 in 3 people choose an annual policy

If you’re looking for peace of mind all year round, choose an annual policy. Annual policies also give you the option to spread the cost if your policy is £80 or over.

Medical cover

We can cover 97% of people, even if you have medical conditions

Telling us about your medical conditions when you take out your policy will make sure you're covered. Treatment for illnesses when you're abroad can be huge – in the USA, the average cost of holiday medical treatment is £9,941 (gov.uk data 2019).

Our cover levels

Signature

Up to £10k cancellation per person and some helpful extras like gadget cover and a zero excess included.

Comprehensive

Up to £5k cancellation per person. Add optional extras like cruise cover and winter sports cover.

Basic

Up to £500 cancellation per person. Not all features are available.

Log in to your account View your policy, make changes and renew online.
Make a claim Start a new claim or manage an existing claim.
Ask a question Get online help or ask us a question.
Spreading the cost of annual policies

Available on Annual Multi-trip policies to the value of £80 and over. Howserv Ltd use Premium Credit Ltd ((PLC) an external credit provider) to provide finance. Howserv is a credit broker not a lender and receive a commission for introducing customers to PCL.

On acceptance, a credit agreement will be set up. Representative example based on a £200 policy (net of the paid deposit of £18.23). An Annual Percentage Rate of 19.9% will be charged with a fixed interest rate of 10.2%. Amount of interest over 11 months = £18.54. Monthly repayments of £18.21. Total amount payable £218.54. Correct at time of publishing.

Our cover levels

Basic
Comprehensive
Signature
Medical emergency & repatriation (up to)
£5m
Unlimited
Unlimited
Cancellation (up to)
£500
£5k
£10k
Cutting your holiday short (up to)
£500
£5k
£10k
Baggage (up to)
£300
£2.5k
£5k
Travel delay (up to)
£300
£1.5k
£1.5k
Money & passport (up to)
£300
£500
£500
Excess
£129
£99
£0
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