Most reviewed travel insurance provider
Voted Best Company for Travel Insurance 7 years in a row by the British Travel Awards
Most reviewed travel insurance provider
Most reviewed travel insurance provider with 421,749 reviews
Most reviewed travel insurance provider
Defaqto 5 star rated Travel Insurance Comprehensive and Signature cover
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0333 006 8052
Opening hours Telephone Hours
  • Mon - Fri: 8:30am - 8pm
  • Sat: 9am - 5:30pm
  • Sun: 10am - 4pm
Customer Services

Get a faster response from a member of our team.

Opening hours Telephone Hours
  • Mon-Fri: 8:30am to 6pm
  • Sat: 9am to 5pm
  • Sun: closed
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Alternatively, you can give us a call. You may be charged a £15 fee for making a change to your policy over the phone. You can make changes without additional charge by logging into My Staysure.

Opening hours Telephone Hours
  • Mon–Fri: 8:30am to 8pm
  • Sat: 9am to 5:30pm
  • Sun: 10am to 4pm
Call us 03330 144512
Chat to us for a quicker response
Get a faster response from a member of our team.
Chat Now
Chat opening hours: Mon-Fri 8:30am to 6pm , Sat 9am to 5pm , Sun closed ,
Alternatively, you can give us a call. You may be charged a £15 fee for making a change to your policy over the phone. You can make changes without additional charge by logging into My Staysure.
Call Us 03330 144512
Opening hours: Mon–Fri 8:30am to 8pm , Sat 9am to 5:30pm , Sun 10am to 4pm ,
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Sales Team 0333 006 8052
Opening times Telephone Hours
  • Mon - Fri: 8:30am - 8pm
  • Sat: 9am - 5:30pm
  • Sun: 10am - 4pm
Customer Service
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Policy Documents for Travel Insurance

It’s important to read through your policy documents before you set off on your trip. They explain your policy in detail – what you’re covered for, and what you’re not.

Cover can vary between policy documents, so to find the right documents you’ll need to know when you bought your policy. You can also find your policy documents by logging into your My Staysure account.

You can upgrade cover at any time, just as long as you haven’t travelled or made a claim. To upgrade your policy to our Comprehensive or Signature level of cover, or to add optional extras, log into your My Staysure account.

Latest documents

13 June 2024 - Present

7 November 2023 - 12 June 2024

Insurance Product Information Documents (IPIDs)

If you haven’t bought your travel insurance policy yet, then Insurance Product Information Documents (IPIDs) are really useful to read. There’s an IPID for each policy type and additional cover option. IPIDs can help to make sure that the policy you’re choosing is right for you.

Can’t find what you’re looking for?

If you took out a policy some time ago, you can find your travel insurance policy documents by logging into your
My Staysure account. Alternatively, you can browse the documents in the section below.

If you took out a policy some time ago, you can find your travel insurance policy documents by logging into your
My Staysure account.

 

Alternatively, you can browse the documents in the section below.

Archived policy documents

If you bought your policy on or before 17 May 2023, this section will contain the relevant policy documents.