Last year my husband was taken into hospital on the morning we should have come home from Germany. This resulted in a 12 day stay in Cologne. Everything was arranged for us [by Staysure], an ambulance picked us up from the hotel and an ambulance was waiting for us at the airport when we reached England and brought us home. Submitting paperwork to claim back our medical expenses and hotel costs was very easy and Staysure paid everything without question.